Last updated 13 November 2026. Service operated by THB — The House of Business, Dhaka, Bangladesh.
What this service is
We translate your document using machine translation, then a human reviewer reads the output against your original and corrects it. The reviewer is named on the certificate you receive.
This is not the same as a translation produced by a person from the first word. Some authorities require that, and will not accept machine-assisted work however carefully reviewed. Confirming what your receiving office accepts is your responsibility, and we will tell you honestly if we think you need the other service.
Price and payment
The price shown when you upload is the price, calculated from the word count we measure in your file. For PDFs, where exact counting is not possible without a parser, the count is estimated from the page count and clearly marked as an estimate before you confirm.
Orders above the published threshold are paid 50% before work starts and the remainder after a reviewer approves the translation. Smaller orders are paid once, up front.
Delivery times
The delivery date shown is calculated from how much work is already in the review queue. We aim to hold it. If we are going to miss it we will tell you before the date, not after.
If something goes wrong
- The machine translation fails — you are not charged, automatically.
- We cannot work with your file (for instance a scanned image with no readable text) — we stop the order, tell you why, and refund what you paid.
- The translation is wrong — tell us within 14 days of delivery. We will correct it at no charge. If we cannot put it right, we refund.
- You never pay the balance — we keep the deposit, which covers the work already done, and the file stays locked.
What we do not promise
We do not promise that any particular embassy, court, university or employer will accept a machine-assisted translation. We cannot control their rules, and we will not pretend otherwise to close a sale.
We are not liable for consequential losses — a missed deadline, a refused application — beyond refunding what you paid us for the work.
Your documents
You keep all rights to your content. We claim nothing. Files are deleted 7 days after delivery. Full detail is on the privacy page.
You confirm that you are entitled to send us the documents you upload.
Accounts
One account per person or company. You are responsible for keeping your password safe. We may suspend an account being used to abuse the service, and will say why.
Law
These terms are governed by the law of Bangladesh.
Contact
localization@thb.com.bd · +880 1805-564599
Level 10, Shyamoli Square, Dhaka, Bangladesh