Last updated 13 November 2026. Operated by THB — The House of Business, Level 10, Shyamoli Square, Dhaka, Bangladesh.
Where your file goes
When you upload a document it is stored on our own server in the hosting account for this site. To translate it, the file is sent to Google Cloud Translation, which returns the translated version. That is the only outside service your document passes through.
Google states that content sent to the Cloud Translation API is held only briefly in order to perform the translation, is not used to improve its translation models, and that Google claims no ownership of it. This is a different product from the free translate.google.com website, which operates under different terms.
We cannot honestly tell you your document never leaves our building. It does. Any machine translation service works this way. What we can tell you is exactly where it goes and what the terms are.
Who can see it
Your uploaded file, the machine output and the reviewed version can be opened by:
- You, from your account
- The reviewer assigned to your document
- Administrators of this system, for support and billing
Nobody else. Files are not shared, sold, published or used as examples.
When it is deleted
Uploaded and translated files are deleted automatically 7 days after delivery. This runs on a schedule, not on request. Download and keep your own copy before then.
After deletion we keep the order record — reference, languages, word count, price, dates and the name of the reviewer — because we need it for accounting and to answer certificate checks. The document content itself is gone.
Certificate checks
When someone enters a certificate code on our verification page, they are shown the reference, languages, word count, reviewer name and approval date. The document itself is never shown, and neither is your name or email address.
Your account
We store your name, email address, and optionally your company and country. Passwords are stored as bcrypt hashes and cannot be read by us or recovered — only reset.
Payment card details never touch this server. Payments are handled by the payment provider.
What we ask of you
Do not upload documents you are not entitled to share. If a document is subject to a confidentiality agreement that forbids processing by third-party services, this service is not appropriate for it, and you should use a full human translation service under an NDA instead.
Asking us to delete something sooner
Email localization@thb.com.bd with your order reference and we will delete the files and confirm. Accounting records are kept as required by Bangladeshi law.
Changes
If this page changes in a way that affects documents already with us, we will email account holders rather than quietly update the page.